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1. Information We Collect
Oshun Cosmetics Limited ("we", "us", "our") collects the following types of information:
- Appointment Bookings: Name, email, phone number, procedure preferences, and scheduling details.
- Contact Information: Data you provide via contact forms, WhatsApp, or email correspondence.
- Chat Messages: Conversations through our website chat widget or WhatsApp for customer support.
- Analytics Data: Pages visited, time on site, scroll depth, device type, and general location (not precise).
- Payment Information: Processed securely through third-party payment processors. We do not store card details.
2. How We Use Your Information
- To schedule and manage your appointments and consultations.
- To communicate with you about services, follow-ups, and care instructions.
- To improve our website experience and service offerings.
- To send marketing communications (only with your consent).
- To comply with legal and regulatory requirements.
3. Third-Party Services
We use the following third-party services that may collect data:
These services are only activated after you grant cookie consent.
4. Cookies
We use cookies to analyze site traffic and improve your experience. You can manage your preferences at any time.
Manage Cookie Preferences
5. Data Retention
- Appointment and booking data: Retained for up to 2 years for continuity of care.
- Chat conversations: Retained for 90 days, then automatically deleted.
- Analytics data: Retained according to each provider's standard retention policy.
6. Your Rights
You have the right to:
- Access, correct, or delete your personal data.
- Withdraw consent for marketing communications at any time.
- Request a copy of your data in a portable format.
- Lodge a complaint with a data protection authority.
7. CCPA Notice (California Residents)
We do not sell your personal information. Under the California Consumer Privacy Act, you have the right to know what data we collect, request deletion, and opt out of any future sale. To exercise these rights, contact us at the email below.
8. Data Security
We implement industry-standard security measures including encrypted connections (HTTPS), access controls, and secure data storage to protect your personal information.
9. Contact Us
For privacy-related inquiries:
10. Changes to This Policy
We may update this policy from time to time. Changes will be posted on this page with an updated revision date.
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